The one-day program is best suited to new hires, team assistants, interns, account coordinators and account executives. The two-day program is best suited for senior account executives, supervisors, managers, directors, all international account team members and anyone with direct client contact.

• Mastering the first client meeting by developing a positive and lasting first impression
• Optimum pitching: How to distinguish yourself from the competition
• Graciously dealing with "Difficult Client’s"
• Polished presentations with presence and poise
• Interpreting your clients non-verbal communication
• Better understanding Clients and Creatives (the art of listening)
• Effectively handling cyber communications with Clients and Colleagues
• Managing techno-etiquette: cell phones, email, call waiting, Blackberries, etc.
• Awareness of the unwritten codes of business
• The art of the handshake, kisses and international greetings
• Dressing for success, from the pitch to the awards
• Effective business meal tactics
• Beginning silverware savoir-faire (1-day program)
• Advanced international dining skills (2-day program)
• Styles of dining - British, Continental, American, Asian and Arabic
• The silent service code
• Business travel etiquette
• Ability to understand the key elements of cross-cultural communication (2-day program)
• Avoiding business entertainment faux pas
• Cultivating a professional image, even in a business-casual atmosphere
• Handling deadlines and stress with grace
• Boardroom protocol: face-to-face versus teleconferencing
• After-hours mingling strategies
• Navigating communications in multicultural agency networks
• Mastering corporate protocol and personal diplomacy
• Savvy options to the business lunch
• Honing impression management skills

• 1-Day Workshop
  Focus on agency & client business etiquette
• 2-Day Workshop
  Focus on agency & client international business etiquette & protocol

Programs may be presented in-house at agencies or at the venue of your choice. Private group presentations may be presented at one of our partner hotels.

We take a "results-oriented" approach with each engagement. Our goal is to provide maximum information in an exciting, interactive, workshop approach tailored to each individual or agency’s specific needs.
Contact us today to discuss your unique needs during a no-obligation consultation that will help us to gain an understanding of your objectives, and to set up a program that best addresses them.